Privacy Policy 
Effective Date: November 2025

Palmer Pro Services (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or engage our services.

By using our website or submitting personal information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you in several ways, including:

A. Information You Provide Directly:

When you contact us, request a quote, or book a service, we may collect:

• Name

• Email address

• Phone number

• Service address or project location

• Details about your service request or project
   

B. Information Collected Automatically:

When you visit our website, we may collect limited technical data, such as:

• IP address and browser type

• Pages visited and time spent on site

• Device type (desktop, mobile, tablet)

• Referring website or search term
   

This data is used for website analytics, performance tracking, and security purposes.

C. Cookies and Tracking Technologies:

Our website may use cookies or similar tools to enhance your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries or service requests

• Prepare estimates, contracts, and invoices

• Schedule and manage on-site services

• Send updates, appointment reminders, or project details

• Improve website performance and user experience

• Share educational or promotional updates (only with your consent)
   

We will never sell, rent, or trade your personal information.

3. Sharing of Information

We may share limited information only in the following cases:

• With subcontractors or team members necessary to complete your project (e.g., electricians, inspectors, or suppliers).

• With third-party service providers who assist in website hosting, email marketing, or payment processing. These providers are required to maintain confidentiality.

• When required by law, such as in response to a court order or regulatory request.
   

We do not share or sell your personal information for advertising purposes.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Project and invoice records may be retained for up to seven (7) years for business and tax purposes.

5. Security of Your Information

We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. While no system is completely secure, we strive to ensure your information is handled with the highest level of care and confidentiality.

6. Your Rights and Choices

You have the right to:

• Request access to or a copy of the personal information we hold about you.

• Request corrections or updates to inaccurate information.

• Opt out of receiving marketing communications at any time by contacting us at info@palmerprosolutions.com.
   

7. Links to Other Websites

Our website may include links to third-party websites or resources. We are not responsible for the content, privacy practices, or security of those sites. Please review their privacy policies before submitting information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on our website with a revised “Effective Date.” Your continued use of our website after such changes indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Palmer Pro Services, LLC
Email: info@palmerprosolutions.com
License #: 27792
Location: Baltimore City, Maryland

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more. 

To learn more about this, check out our article “Creating a Privacy Policy”.